Refund policy

Damages and Issues
We want you to love your slime! Please check your order as soon as it arrives. If anything is damaged, defective, or if you received the wrong item, don’t worry! Just reach out to us at support@fireflyslime.com with your order number and a quick description of the issue. We’ll work with you to make it right as quickly as possible.

Returns
For hygiene and safety reasons, we are unable to accept returns. Please don’t send your package back to us—we won’t be able to process it. If you have any concerns or questions, we’re happy to help! Just contact us, and we’ll assist you in resolving any issues.

Exchanges
At this time, we don’t offer exchanges. But if you have any questions about your order, please get in touch, and we’ll do our best to help!

Refunds
If you believe you’re eligible for a refund, please email us at support@fireflyslime.com with your order number and a brief description of the issue. If approved, we’ll issue a refund to your original payment method. Refunds may be partial, full, or subject to a restocking fee depending on the situation. Please keep in mind that it may take a few business days for your bank or credit card company to process the refund.