Frequently Asked Questions

Each package from fireflyslime includes the following:

1. Your ordered items: Whether you ordered slime, supplies, or merchandise, items are packaged in either bubble wrap bags and/or packing peanuts to ensure safety during shipping. Each slime is crafted with care, ensuring the perfect texture and scent.

2. Instructional Guide: A detailed guide card is included to help you get the most out of your slimes. It covers usage tips, storage advice, and instructions on how to make slime activator with the included complimentary borax powder. 

3. Borax Power: Each slime order includes a complimentary small plastic bag of borax power, which is a key ingredient to making slime activator. Please follow the slime care guide for instructions on how to make slime activator. Slime activator can be used to fix any melted or sticky slime. This power is not edible.

4. Special Surprises: Occasionally, we like to include a little extra surprise in our packages, whether it's extra slimes, stickers, merchandise, or other things!

If you have any special requests or preferences, please let us know at support@fireflyslime.com , and we'll do our best to accommodate them! 

No, our slimes are NOT edible. While some of our slimes may look and smell incredibly realistic and delicious, they are strictly for sensory play and not for consumption.

• Safety First: Always prioritize safety when handling slime, especially with young children. Parental guidance and supervision are strongly recommended to prevent accidental ingestion.

• Clear Instructions: Each slime package includes clear instructions and warnings about the non-edible nature of the product. Make sure to read and follow these guidelines carefully.

• Allergy Awareness: Be aware of any potential allergies to ingredients used in slimes. Although uncommon, some individuals might have sensitivities to certain components. Allergies to latex are correlated to allergies to PVA glue.

• Proper Storage: Store slime out of reach of small children and pets when not in use. This helps prevent accidental ingestion and keeps the slime in good condition for future play. 

Remember, while our slimes are designed to provide a delightful sensory experience, they are meant exclusively for play. If ingestion occurs, seek medical attention immediately.

Yes! We currently ship worldwide! Please be aware that international shipments take longer to arrive than domestic orders. Customers are responsible for additional fees, customs, taxes, duties, etc.

PLEASE NOTE: The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. To see what countries we are currently not able to ship to, please check this link:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm  

Shipping fees are automatically calculated during the checkout process and are determined by a combination of factors, including the weight of the items in your package and the distance from our location to the package's destination. This ensures that you receive the most accurate and fair shipping rate based on your specific order.

Additionally, we periodically offer promotions and discounts on shipping, so be sure to check our website and follow us on social media for any current deals!

During checkout, you will be given the option to select from USPS Priority Mail or USPS First Class package (if your package is light enough in weight to qualify). Please be aware that there is an estimated 1-14 day processing time prior to shipment to allow us to process all orders and package shipments. The shipping method selected at checkout does NOT account for our processing time. Customers must agree to our shipping policies at checkout. 

After processing, USPS First Class takes 1-5 business days to arrive and USPS Priority Mail takes 1-3 business days to arrive. International shipping may take a few weeks to arrive.

Packages may be subject to delays due to high volume of orders. We are not responsible for UPS or USPS shipping delays, however customers are emailed tracking numbers so that they can check the status of their shipment real-time!

We understand how frustrating it can be when a package goes missin. While we are not responsible for lost or stolen packages once they are shipped, we recommend the following steps to assist you in locating your package:

1. Check Around Your Property: Please check your mailbox, porch, garage, and any other safe places where the package might have been left. It’s also a good idea to ask your neighbors if they have received the package on your behalf.

2. Contact the Shipping Carrier: If your package is not located, we advise reaching out to the shipping carrier directly. They can provide more detailed information and assistance based on your tracking number.

3. Wait 48 Hours: If your tracking number indicates that the package has been delivered but you have not received it, please wait 48 hours. Occasionally, packages may be marked as delivered a little before their actual arrival.

4. Reach Out to Us: If you still haven't received your package after following these steps, please contact us at support@fireflyslime.com . While our control is limited after shipping, we will do our best to assist you with the information available.

We appreciate your understanding and patience!

We understand how disappointing it can be to have a package returned. This usually happens due to invalid addresses or recipients declining the delivery. If your order has been returned to us, please contact us at support@fireflyslime.com with your order number. We'll check on the package's status for you.

Please note that it may take some time for the package to make its way back to us. Once it arrives, we'll attempt to reach out to you via the email address on file with the order.

Unclaimed returned packages will eventually be disposed of. If you'd like us to attempt another delivery, please email us to arrange this. An additional shipping fee may apply, as we're unable to use the same paid postage for a second shipment.

We appreciate your understanding and are here to assist you in resolving this issue as smoothly as possible!

If you realize that you've entered the wrong shipping address, please email us immediately at support@fireflyslime.com. If we receive your message before your package has shipped, we'll be happy to update the address for you.

We encourage customers to double-check their shipping addresses on the checkout confirmation page and in their order confirmation email to prevent any issues. While we strive to accommodate address changes, we cannot be responsible for packages shipped to incorrect or invalid addresses.

Your understanding and prompt communication are greatly appreciated. We're here to help ensure your package reaches you safely!

Slime melting is part of the natural process of slime and can be easily fixed. 

All slime orders come with a small baggie of borax powder so you may fix your slime. Now it's time to make slime activator!

STEP ONE: Open up your borax baggie and pour it into a cup/bowl.

STEP TWO: Add 1/2 cup of warm/hot water and mix until the powder has completely dissolved.

STEP THREE: Add a few drops of the solution to the slime and knead & stretch the slime to fully incorporate the solution. Add more if needed. You will not need to use the whole solution. Adding too much borax solution will result in your slime hardening.  

STEP FOUR: After you find the texture you desire, store the activator away for future use if needed. Label it to make sure that someone does not confuse it with regular water. Borax is not safe to consume.

• Wash your hands before and after touching your slime. Throughout the day your hands collect germs and produce oils. This will result in your slime being more likely to stick to your hands.
• If you would like your slime to be a little more stretchy, add small amounts of body lotion and knead it into the slime. If you add too much, your slime will be too gooey and not holdable so be careful! I do not recommend this trick for clear based slimes unless you don’t mind the clarity becoming more foggy. 
• It is normal for slimes to deflate/inflate. When kneading/stretching slimes, bubbles are trapped within the slime that will cause it to inflate. Slimes deflate when the bubbles float to the top and escape the slime. 
• Slime does dry! Keep your slime in the air tight container provided and (closed all the way) to prevent drying.
• Be cautious to keep slime away from hair, clothing, carpet, etc. If this does happen, remove as much of the slime as possible with your hands and then take a damp warm towel and scrub what ever it stuck to. When opening a new slime package, check the consistency by poking it with one finger first. It’s always helpful to make activator or have it within reach in case it becomes sticky. 
• Slime may melt! Keep away from direct sunlight or sources of heat to prevent it from melting. Holding it in the palm of your hand for a long time may also cause it to melt due to body heat and might need some activator to fix it.